Returns & Exchanges

We want you to be completely satisfied with your Infidel Apparel gear. If something isn't right, here is exactly how returns and exchanges work. Our policy is simple: 30 days, no hassle.

30-Day Return Window

You have 30 days from the date you receive your item to request a return or exchange. To be eligible, the item must be unworn, unwashed, undamaged, and in its original condition with all tags attached. You will also need your order number or proof of purchase. Items that show signs of wear, washing, or damage caused by the customer are not eligible for return.

How to Start a Return or Exchange

To start a return or exchange, email us at support@infidel.me with your order number and the reason for the return. We will respond within 1-2 business days with instructions. Please do not send items back without contacting us first — items returned without an approved return request will not be accepted and may be refused at our facility.

Returns should be sent to:
Infidel Apparel, Attn: Returns
1942 Broadway St, STE 314C
Boulder, CO 80302

Return Shipping Costs

Unless the return is due to our error (see below), the customer is responsible for return shipping costs. We recommend using a trackable shipping method, as we cannot be responsible for items lost in transit on the way back to us. Return shipping costs are non-refundable.

Defective, Damaged, or Incorrect Items

If you receive a defective, damaged, or incorrect item, we will make it right at no cost to you. Contact us at support@infidel.me within 14 days of delivery with photos of the issue. We will provide a prepaid return shipping label and send a free replacement as soon as the return is received, or issue a full refund if a replacement is not available. In the case of an incorrect item (wrong product, size, or design), we will cover all return shipping costs.

Refunds

Once your return is received and inspected, we will notify you that the refund has been approved or rejected. Approved refunds are issued to your original payment method within 7-10 business days of our receiving the return. Depending on your bank or credit card issuer, it may take a few additional days for the refund to appear on your statement. If you have not received your refund within 15 business days of approval, contact us and we will investigate immediately.

Exchanges

The fastest way to get the size or design you want is to return the item you have and place a new order once the return is accepted. This gets your replacement into the production queue immediately rather than waiting for the return to arrive and be processed. If your exchange is due to our error, we will cover the return shipping and ship the correct item free of charge.

Non-Returnable Items

For hygiene and production reasons, the following cannot be returned: sale items, gift cards, and items marked as final sale. Personalized or custom items are returnable only if defective or incorrect. Unfortunately, we cannot accept returns on items that have been worn, washed, or altered in any way.

European Union 14-Day Cooling-Off Period

If your order is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving it, for any reason and without justification. The item must be unworn, unwashed, with tags attached, and in its original packaging, and you must provide proof of purchase. The EU cooling-off period does not apply to items that have been personalized or made to the customer's specifications beyond standard size selection.